Frequently Asked Technical Issues for SWG

Game Doesn't Start from "VCRUNTIME140.DLL" NOT FOUND​

1. Download and install the Microsoft Visual C++ 2015 Redistributable Update 3 RC.
2. Restart your computer after installation is complete and try to play again

Game Crashes from "Failed loading library .\gl07_r.dll (The specified module could not be found.)"​

1. Download the DirectX End-User Runetime.
2. Restart your computer after installation is complete and try to play again

Unable to Write/Exception Handler Invoked/Other Permission Issues​

This error occurs when the game is installed in folders like Program Files and etc.

1. Re-install the game to C:\SWG Restoration
2. Run SWG Restoration Launcher as Administrator

Yellow Flashing Terrain​

The terrain/ground/certain objects flashing yellow usually happens because you're using an integrated graphics card. To address this, you can try either of the following:

1. Search "Graphics Settings" in the Windows Start Menu, then under "Add an App" click the "Add Desktop App" button. Browse to your installation directory and add the SwgClient_r.exe file. Under the GPU setting that appears, set it to "High Performance"
2. If this doesn't work, in-game, go to Options > Terrain and disable "Specular Terrain Lighting" and that should resolve it.

Green Faces on Characters (AMD Graphics Card)​

1. If you have an issue like the above picture, and you are using an AMD Graphics Card, download this file and place it in your SWG Restoration directory. Note that this fix is currently only compatible with the 32-bit client (you cannot use the 64-bit beta).

Launcher Settings Do Not Display Your Resolution​

1. Search "Graphics Settings" in the Windows Start Menu, then under "Add an App" click the "Add Desktop App" button. Browse to your installation directory and add the SwgClient_r.exe file. Under the GPU setting that appears, set it to "High Performance"
2. If this didn't help, go to SWG Restoration folder > find options.cfg > under [ClientGraphics] enter your resolution. Save the changes and launch the game.
   If you edit the settings in launcher, the resolution will reset and you will have to repeat this process again.