CSRs Should Not Be Anonymous

CSRs Should Not Be Anonymous
This idea/suggestion is Open. You can respond to ask questions or discuss the idea and either vote it up or down if you believe it should or should not be implemented, respectively. Popular suggestions and ideas will be considered by the development team to become reality in-game.
Status
Not open for further replies.

Ceifera

Proposal
CSRs should have to identify themselves in game and in Discord.
Justification
CSRs should not be able to anonymously antagonize community members when they have the power to ban accounts that fire back.
Motivation
A couple of community members have been banned in the past week after public arguments with the same group of people. This has left a bad taste in a lot of our mouths about how moderation is being handled on this server.
Due to recent events over the past couple of weeks, it's become quite clear that CSRs being anonymous players who constantly initiate PVP trash talk is a problem. I completely understand the idea that a developer that plays his own game makes better games. However a CSR's job is literally moderation, and when the moderator is initiating bullying campaigns on players, and then banning anyone that stands up for themselves, then something needs to change.

This thread will be flooded with the friends of the person in question to claim this doesn't happen, but anyone that has been paying attention to the public PVP channel for the past week has seen it. "The funny part is, if I did what I was told, I would never post in here" clearly shows that this person has been talked to about this behavior in the past, and continues to push forward with it. Turning a banned player's appeal message into a copypasta and posting it in public channels also shows a gross misuse of power. At the very least, CSR accounts should be marked so players know to ignore and move on when targeted by this person.
 
Upvote 0 Downvote
Zabie said:
Heya,

I have not been on the server for very long (about 3 weeks) so I am not familiar with the in's and out's of the pvp chat and how toxic it can be. But from a new player looking upwards, it is a bit concerning hearing from another player who has been active for longer that it feels as if the CSR's are cliquey and would biased to side with each other.

I think a pretty simple solution to remove the "things getting iffy" from this situation is where if something happens in PVP and a CSR is involved in the incident, the incident should just be passed off to a separate CSR and each party involved should be made anonymous to not skew their decision to favor fellow CSR's. Granted, it is a small community and you might be able to deduce who is who even in anonymous chat logs, however it does feel slightly inappropriate that someone involved in the incident can then make a ruling on it.

To clarify, I think removing anonymity of the CSR's would be an AWFUL decision in the long run and would result in harassment they didn't sign up to be a part of. However making the involved players anonymous and passing the incident to an outside CSR could also help show malintent by other CSR's if there actually is any, which people don't seem to be providing proof for.

From what I have seen on the community standards it takes quite a bit to get banned on here, so this could also be something that is already in place and I am just not familiar enough with the server to know this, if that is the case ignore me completely and carry on.
Click to expand...
That bit is about a CSR being involved is just garbage and people trying to stir up crap.
 
Zabie said:
I never claimed you were? I am giving a perspective of a new playing watching this unfold hearing how that some CSR's could be biased and cliquey (specifically in terms of pvp) and could easily turn people away from this server.
Click to expand...
The entire pv is quoting me and accusing me of being staff and abusing my powers. By listening to the PV and allowing yourself to think "Well I guess CSRs were involved in the decision" means you conceed their very first point that was a lie. After that, every decision is based on a lie. If people are willing to lie about people being staff, then obviously people are going to question things, but the problem is lieing is so easy. Fire house of misinformation. The only thing you can do is research it further and see if you still believe the lie.

In this situation one side had their friend banned after he crashed out crazy hard and already had a ton of points that he bragged about having. To try and undercut the ban they began a crusade of accusing the people said person crashed out on of being staff. I am here saying, as the reciepient of the crash out, that it is a lie and they are trying to manipulate public opinion, knowing full well they are lieing, to try and discredit their consequences.
 
Feel free to discuss general policies, but not a place to debate some specific incident or drama. Any discussion about a specific moderation action can be done through the normal appeals process
 
rason said:
The entire pv is quoting me and accusing me of being staff and abusing my powers. By listening to the PV and allowing yourself to think "Well I guess CSRs were involved in the decision" means you conceed their very first point that was a lie. After that, every decision is based on a lie. If people are willing to lie about people being staff, then obviously people are going to question things, but the problem is lieing is so easy. Fire house of misinformation. The only thing you can do is research it further and see if you still believe the lie.

In this situation one side had their friend banned after he crashed out crazy hard and already had a ton of points that he bragged about having. To try and undercut the ban they began a crusade of accusing the people said person crashed out on of being staff. I am here saying, as the reciepient of the crash out, that it is a lie and they are trying to manipulate public opinion, knowing full well they are lieing, to try and discredit their consequences.
Click to expand...
Again, never said they were, i said hearing from another player that "it feels as if" its that way is concerning.

But I specifically avoided saying "CSR's are involved" because it is just speculation.

It remains a fact that someone in power should not be able to make a ruling on an incident they are involved in, I stated it could already be that way and I don't know it, but you are just saying its garbage and made up, and tbh I don't care enough about the situation as I'm not involved, I'm just giving my 2 cents that hearing that CSR's could be biased and to stay out of pvp chat from multiple people across multiple guilds can be a bit concerning (even if some of their reasoning is just because its toxic, idc about that).

We are on the same side that they should remain anonymous, but that doesn't mean there shouldn't be limiters in place to prevent them from abusing their power, which there probably is already, again I am fairly new to the server.
 
rason said:
The entire pv is quoting me and accusing me of being staff and abusing my powers. By listening to the PV and allowing yourself to think "Well I guess CSRs were involved in the decision" means you conceed their very first point that was a lie. After that, every decision is based on a lie. If people are willing to lie about people being staff, then obviously people are going to question things, but the problem is lieing is so easy. Fire house of misinformation. The only thing you can do is research it further and see if you still believe the lie.

In this situation one side had their friend banned after he crashed out crazy hard and already had a ton of points that he bragged about having. To try and undercut the ban they began a crusade of accusing the people said person crashed out on of being staff. I am here saying, as the reciepient of the crash out, that it is a lie and they are trying to manipulate public opinion, knowing full well they are lieing, to try and discredit their consequences.
Click to expand...
You and I aren’t talking about the same banned community member, the fact that there are multiple that you can get confused between is very telling.

I don’t know what you are but the fact that anyone that tussles with you ends up banned not 20 minutes later shows that you have connections and should not be starting shit with anyone
 
Ceifera said:
You and I aren’t talking about the same banned community member, the fact that there are multiple that you can get confused between is very telling.

I don’t know what you are but the fact that anyone that tussles with you ends up banned not 20 minutes later shows that you have connections and should not be starting shit with anyone
Click to expand...
LMAO are you the guy that sent me your butthole? Brother, that was an auto ban no matter who you sent it to. Also, I did not have anything to do with your ban, besides reporting you for sending me sexually explicit material.
 
I've gotten a weird vibe while on this server that the moderation is very friendly toward one guild in particular on the rebel side, which I will not name out of fear of retaliation. I don't blame the Imps for not wanting to participate, and it feels weird participating in the GCW as a rebel myself for the above stated reason.
 
Zabie said:
It remains a fact that someone in power should not be able to make a ruling on an incident they are involved in, I stated it could already be that way and I don't know it, but you are just saying its garbage and made up, and tbh I don't care enough about the situation as I'm not involved, I'm just giving my 2 cents that hearing that CSR's could be biased and to stay out of pvp chat from multiple people across multiple guilds can be a bit concerning (even if some of their reasoning is just because its toxic, idc about that).
Click to expand...
you don't even know if this isn't already the current process.

I don't see what point you are trying to make, it's 100% conjecture.

If you are not informed, then why even insert yourself into the discussion to make a series of posts based entirely from a place of ignorance?
 
Status
Not open for further replies.
SWG Restoration is a fan-made, non-profit, community-driven, project.
Not affiliated with nor endorsed by Daybreak Games, Lucasfilm Entertainment, Electronic Arts or The Walt Disney Company.
Star Wars ™ & © Lucasfilm Ltd. No marks or intellectual property are owned by or licensed to SWG Restoration.
Top Bottom